Features
Three Signature Features of Ticket360
Elevating Operational Excellence in Hotels & Resorts
Regular Tickets
Manage damage reports and repair requests easily
Complete Control Over Every Request
The Tickets page is the core feature of the Ticket360 application, designed to display, monitor, and manage all incoming service requests and issue reports.
Features
- Create tickets manually or submitted directly by users
- Categorization of issues (Air Conditioning, Electrical, Plumbing, etc.)
- Job priority levels (Low / Medium / High)
- Automatic or manual technician assignment
- Ticket status tracking: Open → In Progress → Completed → Closed
- Upload photos before and after task completion
- Well-organized and searchable ticket history
Inspection Tickets
Ensure Assets & Facilities Are Always in Optimal Condition
Preserving Standards, Ensuring Quality
All service requests, guest concerns, and operational issues are managed within a single, centralized system. Ticket Management ensures every ticket is tracked in real time, assigned to the right team, and resolved with precision and accountability
Features
- Scheduled routine inspections
- Digital inspection checklists
- Asset condition input (Good / Minor / Critical)
- Upload inspection photos
- Automatic maintenance ticket generation when issues are detected
- Inspection history recorded per asset
Recurring Tickets
Automated & Scheduled Routine Maintenance
Smart Automation for Effortless Operations
Routine tasks such as facility maintenance and housekeeping can be automated based on predefined schedules.
Features
- Daily, weekly, monthly, and annual maintenance scheduling
- Automatic generation of maintenance tickets
- Intelligent technician assignment
- Reminders and real-time notifications
- Completion rate tracking for performance monitoring